Personal área Exness-how can I resubmit a document to Exness after it is rejected?


Log in to your personal area .

Look for verification status at the top of the screen.

Click resend to continue.

A pop-up window will appear:click Upload new to continue.

First you need to delete the uploaded old document, so click the Recycle Bin icon to delete it.

Now you can change the settings of the country, the type of identity document and upload a new document. Click Next when everything is ready.

Congratulations, your new document is under review.

Exness Trader

If you use the Exness Trader app, then:

Log in to the app.

Tap the profile icon in the upper-left corner of the screen.

Tap finish verification .

Follow the on-screen instructions to try again.

When finished, your new document will be in the process of checking

What are the regional restrictions for Standard Cent accounts?

For a full list of countries with which Exness does not cooperate, read our article HERE

How do I change the phone number I registered for?

Let's take a look at a few different ways to manage a registered phone number.

To add a phone number:

Log in to your Exness personal area and open Settings .

Click Personal Information .

Click + and enter your new phone number.

Enter the code sent to your registered phone number to verify the action.

A new phone number has been added to your account.

To use the new phone number as your primary security method:

This will change the phone number used to authenticate your account.

Follow the steps above ( to add a new phone number).

Click security type in settings; here you can click Choose new number as primary-confirm by clicking Save .

Enter the code sent to the currently used security type and move on to finish.

From now on, all actions on your account that require authentication will have a code sent to your new number.

To change the phone number:

You must always have at least one active phone number. So, to change the phone number, before deleting the old one, you need to add a new phone number.

Follow the steps above ( to add a new phone number).

Go back to personal information, then click - and click Save .

The phone number registered in your account has been changed.

Keep in mind that if you can't delete a number, it's still set as your default account number or the number you set to receive notifications.

To change that:

In the personal area, open Settings .

Click Security Type .

Select a different number than the one you're trying to delete, and then click Save.

Now you should be able to delete the number.

To change a Lost Phone Number:

If you no longer have access to your phone number and would like to change it, we recommend that you contact Exness support via the chat available at the bottom right of this page.

Are there any countries from which Exness does not accept customers?

Citizens* and residents** of the United States, Saint Vincent and the Grenadines, American Samoa, Baker Island, Guam, Howland Island, Kingman Reef, Northern Mariana Islands, Puerto Rico, Midway Islands, Wake Island, Palmyra Atoll, Jarvis Island, Johnston Atoll, Navassa Island, Israel, Vatican City, Malaysia and the Russian Federation are not accepted as customers of Nymstar Limited.

In addition, Nymstar Limited does not accept customers who are residents** :

 North America: Canada

 Oceania: Australia, New Zealand and Vanuatu

 Asia: North Korea

 This item can be shipped to United States, Canada, United Kingdom, Denmark, Romania, Slovakia, Bulgaria, Czech Republic, Finland, Hungary, Latvia, Lithuania, Malta, Estonia, Australia, Greece, Portugal, Cyprus, Slovenia, Japan, China, Sweden, South Korea , Indonesia, Taiwan, Thailand, Belgium, France, Hong Kong, Ireland, Netherlands, Poland, Spain, Italy, Germany, Austria, Bahamas, Israel, Mexico, New Zealand, Philippines, Singapore, Switzerland, Norway, Saudi Arabia, Ukraine, United Arab Emirates, Qatar, Kuwait, Bahrain, Croatia, Malaysia, Brazil, Chile, Colombia, Costa Rica, Panama, Trinidad and Tobago, Guatemala, El Salvador, Honduras, Jamaica. United Kingdom

 Africa: Ethiopia, Somalia, South Sudan

 Middle East: Iraq, Iran, Syria, Yemen and Palestinian territory

 French overseas territories: Guadeloupe, French Guiana, Martinique, Mayotte, Reunion and Saint Martin

 British Overseas Territories: Gibraltar

 Territories Of Finland: Åland Islands

 Territories Of The Netherlands: Curaçao

* A citizen is a person who holds citizenship on the basis of a passport (for example, a person is considered a Malaysian citizen if he has a Malaysian passport).

** A resident is a person who lives in a country and is not necessarily its citizen. For example, if you come from Thailand and now legally live and work in Malaysia, you are a resident of Malaysia.